Password reset issues

Dear Sir,

I am trying to reset my password of account but unable to get reset password link for one of my account mentioned below:
username: xxxxxxx
email address: saqib.husnain@ou****.com

I have sent request kobotoolbox support and they refer me to here in this forum.

Welcome to the community, @saqibhusnain! We shall reset your password as you have already reached through our!