Setting Payment User


Sorry, may I ask something?
If use payment user (package/month), must setting something with my account or my survey??
example: URL in KoboCollect must change, before change with blablabla…???
Or change domain server or anything like that.


@Apry, the URL is the same for paid and free plan users.

I’ve got a similar problem. Hi, I’ve just taken out a monthly subscription. How do I apply this to my account?

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May I asked again??
How I know my account was upgrade , I paid this morning.


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@YAK, @Apry, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server

Note: You could share with me a private message as outlined in the post discussed previously:

@Apry, cc: @YAK, the UI will soon be updated, letting a user know whether he/she is a paid user. I will let you know once this feature is live.

Thank you, I hope it’s processed quickly coz my survey will start next week.

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@Apry, please be informed that your account has already been subscribed as a paid account. Wish you all the best for your project.