Setting Payment User

[Apry]

Hallo,

Sorry, may I ask something?
If use payment user (package/month), must setting something with my account or my survey??
example: URL in KoboCollect must change, before https://kc.kobotoolbox.org change with blablabla…???
Or change domain server or anything like that.

Thanks…

[Kal_Lam]

@Apry, the URL is the same for paid and free plan users.

[YAK]

I’ve got a similar problem. Hi, I’ve just taken out a monthly subscription. How do I apply this to my account?

[Apry]

May I asked again??
How I know my account was upgrade , I paid this morning.

Thanks…

[Kal_Lam]

@YAK, @Apry, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Kal_Lam]

@Apry, cc: @YAK, the UI will soon be updated, letting a user know whether he/she is a paid user. I will let you know once this feature is live.

[Apry]

Thank you, I hope it’s processed quickly coz my survey will start next week.
thanks…

[Kal_Lam]

@Apry, please be informed that your account has already been subscribed as a paid account. Wish you all the best for your project.