What should I do to decrease the storage and charge?

User Support Account Issues
1

Hi kobotoolox support,

Previous month (March 2024), I bought 50gb storage for monthly bases because I think I need much storage to save picture. But after the project runs, we only need storage 20gb. Today I want to renew the storage only 20gb but Kobo charge for 50gb. What should I do to decrease the storage and charge (can I get back some money because I decrease the storage)

The project will be end on April 2024 and I will not buy the storage again for this project.

Thanks,
Radik

Pada Sen, 25 Mar 2024 15.27, Kal_Lam via KoboToolbox Community Forum <noreply@community.kobotoolbox.org> menulis:

2

@Radik, kindly please feel free to reach us through support@kobotoolbox.org for billing related issues. We will be able to help you out there.