I’m unable to log in to my kobo account. Password reset is also not working

[SammyT]

Hi Janna & Kal,

I’m unable to log in to my kobo account chai2021. Password reset is also not working. Can you help please?

Many thanks

Sam

[Kal_Lam]

@SammyT, could you kindly follow this post discussed previously please:

Login Issue

Hi @onionstorage, kindly note that there are two servers (HHI, also known as the non-humanitarian server, and the OCHA, also known as the humanitarian server) for KoboToolbox. If you have an account on one of the servers and try to open your account through the link for the other server, you cannot log in. Thus you must log in with the correct link. For the non-humanitarian account, try login through this link For the humanitarian account, try login through this link If you still have login i…