User Support

Account Issues Data Collection Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	5	3873	January 5, 2023
I have the same loading issue Form Building csv-file , private-message , loading-error	22	281	May 1, 2024
Age in months from integer questions Form Building regex , format-date , calculate-age , date , today	5	43	April 30, 2024
Pulling data based on specific conditions User Support	0	4	May 1, 2024
Pre-fill Enketo form using URL with ID generated in another form Form Building concat , note , hyperlink	5	24	May 1, 2024
ODK Report Data Management label , xml-value	5	31	May 1, 2024
Deploying data would delete all the forms in the server? Data Management	0	12	May 1, 2024
Why does using a link collect wrong GPS coordinates? Data Collection enketo , gps	2	14	May 1, 2024
Form cannot finalise because of compulsory question with no space for response Data Management upload-data-manually , edit-submission	3	21	May 1, 2024
The form is successfully deployed on kobotoolbox but not reflected/downloaded on android mobile Data Collection kobocollect , get-blank-form	2	12	May 1, 2024
Data Editing Error Data Management error-message , odk-validate , edit-submission	1	19	May 1, 2024
Bulk edit of answers give a 504 Gateway Timeout Data Management bug , bulk-edit-submission	3	20	May 1, 2024
Pulldata fails silently when csv file has spaces in the name Bug Reporting pull-data , csv	1	14	May 1, 2024
Pull.data and dynamic data Form Building dynamic-data	1	16	May 1, 2024
Data Ownership User Support data-security	1	18	May 1, 2024
Summing and calculating weighted scores from repeat groups (household roster) Form Building calculation , repeat-count , count-selected , if-statement , coalesce	21	2453	May 1, 2024
Professional plane Account Issues subscription-plan	3	28	May 1, 2024
Sending the form to kobocollect Data Collection kobocollect , get-blank-form , configuration	1	22	May 1, 2024
Why deployed forms does not appear in all mobile Data Collection kobocollect , get-blank-form	4	1008	June 14, 2020
Limit number of choices AND prevent 2 other options from being chosen Form Building select-multiple , constraint , count-selected , if-statement , constraint_message	6	28	April 30, 2024
Cascading issues Form Building cascading-selects	6	36	April 30, 2024
Unable to create or modify new projects Form Building odk-validate , private-message	6	17	April 30, 2024
Stretched table columns on preview in enketo Form Building grid-theme	4	48	April 30, 2024
Dashboard doesn't show collected data Data Management private-message , retrieve-project	6	17	April 30, 2024
I modified my form but by redeploying it I lost all the previously saved data Data Management data-missing , retrieve-project	4	18	April 30, 2024
Login difficulties KoboCollect Data Collection kobocollect , login , odk-collect , configuration	1	17	April 30, 2024
“Line” question, does not work on mobile (yes on a computer or laptop) Form Building geotrace	2	29	April 30, 2024
Hi, I have set up a form which works fine in the browser, but when I load it on the tablet it throws errors Form Building kobocollect , error-message , odk-validate	1	20	April 30, 2024
Upgrade Storage Account Issues subscription-plan	16	62	April 30, 2024
Making choices from a list Form Building choices , select-multiple , count-selected	5	46	April 29, 2024